FAQ

🌟 We are pleased to provide customizable sizing options across our wide range of designs, ensuring each piece meets your specific needs and preferences. Please drop a line at at info@lilianeting.com to make an inquiry.
🌈We are offering complimentary engraving on the back of your piece, allowing you to personalize it with any letters or words of your choice.
🎁 You are welcome to bring your own designs. We will work closely with you towards the completion of your own jewelry. Please contact us at at info@lilianeting.com to make an inquiry.
🌼 Ring and Earrings can be customized.

🌟 All our wax seal pendants are handcrafted with hypoallergenic .960 solid silver and .925 solid silver, safe for sensitive skin.
🎉 As a special touch, you will receive a double-sided polishing pad included with your package. The smooth side is used for polishing, while the rougher side is only for sanding.
🌞 Please polish your jewelry piece carefully and avoid removing the black patina.
🌼 With silver jewelry, the more you wear it, the shinier it becomes naturally. Just be sure to keep it away from harsh chemicals, especially in the shower, to maintain its luster.
🌈 Kindly adhere to the standard care instructions for these materials to maintain their beauty and longevity.

All Liliane Ting jewelry (excluding chain-only orders) comes packaged in a stylish jewelry box, complete with a meaning card, and a polishing bar.

Because screen displays can vary, it's challenging to accurately represent the true size of our pieces online. To help you get a clear understanding, we include detailed dimensions for every item on the description page.

If you'd like a smaller or larger version of any design, you're welcome to reach out at at info@lilianeting.com for a custom order.

Please keep in mind that each piece is handcrafted, so slight variations in size may occur. All listed measurements are close approximations.

We offer complimentary USPS shipping within the US. Please note that due to the meticulous handmade craftsmanship of our pieces, orders require a production time of 3-5 business days before shipment.

If you need expedited processing and shipping, please contact us at info@lilianeting.com for assistance ASAP after you complete your order. We will do our best to accommodate your request.

We offer complimentary engraving on the back of your piece, so you can personalize it with your chosen letters or words. Simply contact us at info@lilianeting.com to customize your piece.

Please note the small surface area of a pendant naturally limits how much text can fit, especially when the wording is lengthy, the space is very small, or the wording can't be split into more lines. If you want to engrave a long letter, you'll have to use a magnifying glass to read it!

Your satisfaction means everything to us, and we’re committed to providing exceptional customer service. If you're not completely satisfied with your purchase, please reach out at info@lilianeting.com within 7 days of receiving your order to arrange a return or exchange.

Return and Exchange Guidelines:

1. Items must be unworn and returned in their original packaging;
2. Please provide the tracking information for the shipment.
3. Personalized items, such as custom orders and engraved pieces, etc., can't be returned or exchanged.


Please note that return shipping costs are not reimbursed, and exchanges will require additional shipping fees.

International orders will be shipped by USPS Standard International Shipping with tracking information. Please note buyers are responsible for any applicable customs duties and import taxes.